Greater Houston Partnership’s Transformation with Salesforce Marketing Cloud

• Salesforce

Greater Houston Partnership (GHP) is the largest chamber of the commerce in the Houston area, aiming to attract businesses and drive economic development in the region.

Building Chicago’s 311 System

Nearly three million people call the City of Chicago home. In the city with one of the biggest non-emergency 311 systems nationwide, a constituency of this size equates to thousands of calls coming into Chicago’s 311 call center daily.

The Air, the Sea, and the Cloud

• Development
• Salesforce
• Social Media & Marketing

We launched a Salesforce CRM and Marketing Cloud solution for the Port of Seattle. These tools manage communications pertaining to Seattle’s seaport and Seattle-Tacoma International Airport and help to make the “Seattle Experience” safe, clean, and fun for all.

Digital Transformation that ‘Steels’ the Show

• Development
• Salesforce

Catalyst implemented Salesforce Service Cloud and Community Cloud to facilitate the certification process that validates architectural and construction firms can build with structural steel.

Digital Media in Chicago’s #EmergencyResponse Plan

• Salesforce
• Social Media & Marketing

With advisory from Catalyst’s Marketing Strategists, the City of Chicago Mayor’s Office is effectively using email and social media to communicate its evolving COVID-19 response.

Managing Unemployment and Crisis in the State of South Carolina

• Salesforce

Catalyst launched a Salesforce case management solution to support South Carolina Department of Employment and Workforce (DEW) staff in centralizing constituent unemployment inquiries and claims to enable more timely responses.

Illinois Tollway

• Development

Catalyst worked with Jacobs to implement SAP Business Suite at the Tollway. In this endeavor staff executed an analysis offering best practices for SAP implementation, and identified and outlined risks for implementation strategies and/or decisions made by the project team. Our team is still there today leveraging expertise in the technical and business process optimization realms to facilitate the Tollway’s continued excellence in customer support with increased flexibility and transactional capabilities.

Chicago Department of Aviation FlyChicago

• Design
• Development

The CDA manages Chicago’s O’Hare and Midway International Airports. Since 2012, we’ve worked with multiple CDA departments and 25+ external vendors to provide custom application development, 24/7 support and more. One of our biggest initiatives was the redesign and redevelopment of their public-facing website, Flychicago. In close collaboration with the CDA, we developed a modern and responsive website that met the latest needs of the organization.

Chicago Department of Aviation PCI

• Strategy

The CDA sought to automate the payment process for Midway International Airport’s Daily Parking Lot. Our team worked closely with the CDA to ensure they met their goals and were fully PCI compliant in the process. Through detailed assessments, intense collaboration with third-party vendors, and continuous reporting activities, Midway’s automated payment process was found fully compliant.

Chicago Department of Finance IVR/OFPC

• Design
• Development

To close all real-estate transactions within the City of Chicago, a Full Payment Certificate (FPC) is required. Our team worked with the City of Chicago Department of Finance to bring the FPC process off an outdated and manual system and onto a modernized, fully online platform. The modernization of the FPC process increased online applications over 72% and decreased the number of days to complete the process by nearly 10 days.

How We Modernized Chicago’s 311 System.

• Design
• Salesforce
• Strategy

Our team replaced the legacy system used by the city’s 311 with a Salesforce solution. The overhaul provided a more collaborative and intuitive backend for city staff, a public-facing web-based Community Portal, and the City’s first-ever constituent-facing mobile app. In this endeavor, we sought to revolutionize the delivery of government services by bringing interdepartmental cooperation, transparency, and community engagement to the forefront.