City of Chicago 311
Our team replaced the legacy system used by the city’s 311 with a Salesforce solution.
The overhaul provided a more collaborative and intuitive backend for city staff, a public-facing web-based Community Portal, and the City’s first-ever constituent-facing mobile app. In this endeavor, we sought to revolutionize the delivery of government services by bringing interdepartmental cooperation, transparency, and community engagement to the forefront. Case Study