Body of Work

City of Chicago 311

Our team replaced the legacy system used by the city’s 311 with a Salesforce solution. The overhaul provided a more collaborative and intuitive backend for city staff, a public-facing web-based Community Portal, and the City’s first-ever constituent-facing mobile app.

Case Study
  • Salesforce
  • PMO
  • BPR
  • Integrations
  • Design

Chicago Department of Finance IVR/OFPC

Our team worked with the City of Chicago Department of Finance to bring the Full Payment Certificate process off an outdated system and onto a modernized, fully online platform.

Case Study
  • PMO
  • Gap Analysis
  • Integrations
  • Design

Chicago Department of Aviation PCI

The CDA sought to automate the payment process for Midway International Airport’s Daily Parking Lot. Our team worked closely with the CDA to ensure they met their goals and were fully PCI compliant in the process. Through detailed assessments, intense collaboration with third-party vendors, and continuous reporting activities, Midway’s automated payment process was found fully compliant.

Case Study
  • PMO
  • Gap Analysis
  • PCI DSS

Chicago Department of Aviation FlyChicago

The CDA manages Chicago’s O’Hare and Midway International Airports. Since 2012, we’ve worked with multiple CDA departments and 25+ external vendors to provide custom application development, 24/7 support and more. One of our biggest initiatives was the redesign and redevelopment of their public-facing website, Flychicago. In close collaboration with the CDA, we developed a modern and responsive website that met the latest needs of the organization.

Case Study
  • Web Development
  • Design
  • App Development

Illinois Tollway

Catalyst worked with Jacobs to implement SAP Business Suite at the Tollway. In this endeavor staff executed an analysis offering best practices for SAP implementation, and identified and outlined risks for implementation strategies and/or decisions made by the project team.

Case Study
  • PMO
  • PCI DSS
  • Data Security
  • SAP

South Carolina Dept. of Employment and Workforce

Deploying a Salesforce Case Management Solution to Manage Unemployment Claims Amid COVID-19.

Case Study
  • Salesforce
  • Training

South Carolina Governor’s Office – Call Center

Standing Up a Cloud-Based Call Center with Salesforce and Amazon Web Services in Response to COVID-19.

Case Study
  • Salesforce
  • Integrations
  • Training

South Carolina Governor’s Office – Admin System

Standing Up a Salesforce Case and Social Media Management Solution and a Cloud-Based Call Center in Response to COVID-19

Case Study
  • Salesforce
  • PMO
  • Integrations

City of Chicago Mayor’s Office

Using Email Marketing and Social Media Management to Support the Mayor's Office of Chicago in its Response to COVID-19

Case Study
  • Salesforce
  • Training