Posted on October 17, 2019

Modernizing the Chicago 311 system has far-reaching benefits for the City and its residents. A new public-facing website and mobile application allows residents to submit and track service requests on a completely digital platform, like most are accustomed to. More importantly, City departments are operating on a fully-digital platform that allows them to keep tabs on the full lifecycle of a resident’s service request.

As a result, departments are working more efficiently. Take a look at our infographic that shows the decrease in resolution time for five of the city’s most popular service requests. You can also see metrics on the new external platforms available to residents and how this has likely attributed to a decrease in call volume to the 311 call center.

Through cloud solutions, we can help you build a better 311 from the ground up.

infographic that shows the decrease in resolution time for five of Chicago's most popular service requests for a better 311 experience