Washington State Patrol Celebrates One-Year Anniversary of Groundbreaking Firearms Background Check System

• Announcement
• Press

Catalyst Consulting Group Wins 2023 Salesforce Partner Innovation Award for Education

• Catalyst Connection

Can’t Get This from a Textbook!

This National Intern Day, our intern team prepared a series of interview questions to lead a conversation with our directors and receive advice as they embark on their careers. We also wanted to hear from the interns – what they have learned, what took them by surprise, and what they are looking forward to in their upcoming post-grad careers. They have given us some thoughtful insight into what their time with our team has taught them. In this feature, we are sharing some of their insights and recapping our director-intern conversation that encouraged personal development and nurturing confidence.

• Announcement
• Catalyst Connection
• Meet the Team

Celebrating 31 Years In Business During AAPI Heritage Month

In May 2023, Catalyst Consulting Group celebrated 31 years in business. Officially over 3 decades of revolutionizing organizations’ abilities to best serve their operations and their constituencies, our 31 years of experience has taught us a thing or two. We sat down with our founder and CEO, Arvin Talwar, to recap what the 31st anniversary has meant to him, specifically during May’s observance of Asian American and Pacific Islander Heritage Month.

• Women in Tech

Women of Catalyst

Celebrating Women’s History Month at Catalyst has meant taking the time to look inward to the incredible women that hone crucial roles on our team. We’ve discussed their careers, the many paths that have led them to our firm, their motivations, and the approaches and perspectives that they deploy on our projects. We’ve delved into what it means to be a woman in tech, how to ensure that the technology we build best serves everyone, how providing solutions to the public sector resonates with their values, and how to encourage the next generation of women in STEM. Read on to meet the women of Catalyst!

• Catalyst Connection
• Webinar

Answering the Call for a Connected Government – The Future of Constituent Experience

Check out our webinar with the AGCCP, where we dive into the transformative work done on the forefront of public service delivery, revealing how technology can be the catalyst for change in how your organization best serves its constituents.

• Catalyst Connection
• Implementation

Setting a New Standard — the Future of Constituent Experience

Public sector and local governments aren’t granted exceptions when it comes to the public’s high expectations and standards for customer service. Yet, in many cases, there’s a significant gap between the experiences of private sector customers versus the ones they have as constituents of their local governments. At Catalyst, we’re committed to closing that gap.

• Catalyst Connection
• Press

The Southwest Airlines Meltdown –The Government Technologist’s Perspective On Continual Investment and Attention to an Organization’s Technology Infrastructure

Southwest Airline’s mass flight cancellations at the height of the holiday season have evoked dissection of their technology infrastructure and the shortcomings, therein. Cancelling 16,000 flights, which drastically outnumbered cancellations from other major airlines during the winter storm, Southwest couldn’t solely blame the weather. Outdated, in-house built, scheduling and routing software snowballed the crisis. Read on to see our take on the importance of continual investment and attention to operational technology.

• Announcement

Catalyst Wrapped, Our 2022 in Review

Introducing Catalyst Wrapped, our highlight reel of reached milestones, celebrating a successful year of challenge met with determination, growth and new heights!

• Catalyst Connection
• Meet the Team
• Women in Tech

Parallel Paths within Catalyst

Anthony Lungaro, Ola Chmiel, and Jim Lizzio - all were once Catalyst Interns. Their transitions from interns to full-time team members granted them common ground and invited conversation for a reflection on personal and career growth and company culture, as well as a look into the future.

• Announcement

Giving Thanks with Catalyst Founder and CEO, Arvin Talwar

• Meet the Team

Spotlighting Mohammed “Mo” Khan and Celebrating His 17 Years at Catalyst

Mo is a Managing Director here at Catalyst, overseeing all our work with the Chicago Department of Aviation (CDA). In our numerous projects with the CDA, we provide services including custom application development, integrated infrastructure, security and information technology consulting, and network and information support.

• Announcement
• Press

Catalyst Is a Three-Time Salesforce Partner Innovation Award Winner

• Announcement

In Memoriam: Bill Brandstatt

The Catalyst team mourns the loss of our colleague and friend, Bill Brandstatt, who passed away on May 22, 2022.

• Catalyst Connection
• Women in Tech

In Celebration of Black History Month

Catalyst sits down with Ms. Ellen Turner, Founder, President and CEO of the William Everett Group, to discuss the importance of minority-owned enterprises in the government technology space.

• Announcement

Catalyst Launches the City of Toronto’s Salesforce 311

Live from Toronto, it’s our latest Salesforce 311 implementation.

• Chatbot
• Press

Chatbots Are Quelling Constituent Concerns in Crisis

The COVID-19 pandemic has illuminated how self-service options like chatbots are a critical part of governments' emergency response.

• Low-Code/No-Code
• Press

Catalyst Dispels Myths about Low-Code Development

“Low-code development” is a phrase subject to several misconceptions. We took to mrc's "Cup of Joe" blog to dispel the myth that low-code solutions are innately simple and instead make the case that they can be elegant and complex.

• Announcement

The Next Gen of Government Technologists

In honor of National Intern Day, Catalyst sat down with our five summer interns to reflect on their learnings this summer.

• Announcement

Catalyst Targets Middle Eastern, North African, and Southeast Asian Markets

To do so, we proudly announce our partnership with Jahani and Associates.

• Announcement

Catalyst Recognized by Salesforce for Excellence in Transportation

Our very own Alissa Ahn sat down with Salesforce to discuss our award-winning CRM and marketing automation implementation at the Port of Seattle.

• Announcement
• Webinar

Tune into our 311 Day Webinar

Check out our "Tale of Two Cities" webinar, in which we sat down with our partners at the City of Chicago and City of Toronto.

• Implementation

Six Benefits of a Modern CRM

Within government agencies, CRMs can help staff do their day-to-day work better, while fostering more meaningful relationships with constituents.

• Implementation

The Art and Science Behind a Robust, Scalable Salesforce Case Categorization Model

Luke Kotowski, Senior Solution Architect here at Catalyst, discusses the organizational impact of a robust case categorization model.

• Meet the Team

Eric Talwar

And our celebration of our Customer Success team continues with Eric Talwar.

• CHI311

Building a Better 311 in Chicago

Through cloud solutions, we can help build a better 311.

• Meet the Team

Eric Podlin

We’re celebrating this week’s Meet the Team with another one of our designers, Eric Podlin!

• Design

Crafting Impactful Design in the Public Sector

Impactful design has always been an art, especially when trying to evoke a certain emotion or attempting to get something from your customer.

• Meet the Team

Kevin Porter

Let’s give a warm 'Meet the Team' hello to Kevin Porter, a Web Developer here at Catalyst.

• Meet the Team

Anthony Lungaro

Say hello to Anthony Lungaro for our first Meet the Team of October.

• Meet the Team

Alex Devries

We’re excited to share more about one of our Enterprise Architects, Alex Devries.

• Meet the Team

Arvin Talwar

Please welcome Catalyst’s Founder, Managing Principal, and CEO, Arvin Talwar! 

• Catalyst Connection

Request, Respond, Report: How Chicago’s 311 Uses Salesforce Reporting

Let’s take a look at how Salesforce's reporting features have benefitted Chicago departments city-wide.

• Meet the Team

Mike Anderson

We return for another #MeetTheTeam Monday with one of Catalyst’s Software Engineers, Mike Anderson!

• Women in Tech

Audrey Mathis

Let’s give a warm Women in Tech Tuesday welcome to Audrey Mathis, the Director of 311 City Services at Chicago’s Office of Emergency Management and Communications (OEMC). 

• Women in Tech

Sarah Emas

To close out this month, we’re recognizing our Senior Salesforce Consultant, Sarah Emas.

• Women in Tech

Stacey Mansker-Young

We are beyond delighted to open the floor up to other incredible women in tech, particularly those who make the wheels of the City of Chicago turn.

• Announcement
• CHI311

Catalyst Launches Chicago’s New 311 System, CHI311

CHI311 was developed in nine months in partnership with Chicago’s Department of Innovation and Technology, 311 City Services, 33 city departments, and Salesforce.

• Announcement

Catalyst Listed in Upcity’s Top 8 Salesforce Consultants

Catalyst Consulting Group, Inc (CCG) is proud to announce it was recently featured in Upcity as one of the Top 8 Salesforce Consultants in Chicago.

• Women in Tech

Cindy Talwar

Believe it or not, it’s Tuesday…#WomenInTech Tuesday to be exact. Today, we recognize our Office Manager, Cindy. 

• Women in Tech

Nicole Nicholson

For today's Women in Tech, say hello to Nicole Nicholson, our Director of Customer Experience.

• Women in Tech

Alissa Ahn

Today, we’re delighted to share more about one of our Business Analysts, Alissa Ahn.

• Women in Tech

Catherine Au Jong

Today we celebrate #WomeninTechTuesday recognizing Catherine Au Jong, a Business Analyst here at Catalyst.

• Women in Tech

Komal Shah

Today, we're pleased to unveil our #WomenInTech Tuesday campaign that showcases the talent and spirit of the ladies of Catalyst.