The Southwest Airlines Meltdown –The Government Technologist’s Perspective On Continual Investment and Attention to an Organization’s Technology Infrastructure
Southwest Airline’s mass flight cancellations at the height of the holiday season have evoked dissection of their technology infrastructure and the shortcomings, therein. Cancelling 16,000 flights, which drastically outnumbered cancellations from other major airlines during the winter storm, Southwest couldn’t solely blame the weather. Outdated, in-house built, scheduling and routing software snowballed the crisis. Read on to see our take on the importance of continual investment and attention to operational technology.