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Technology & Design

The Role of Government Digital Transformation in Building Public Trust

Public trust isn't built through technology alone. It's built through everyday interactions between government organizations and the communities they serve. Whether someone is applying for a permit, reporting a pothole, paying a utility bill, or seeking assistance through a public program, those experiences shape how residents perceive their local government. Read More
Technology & Design

Local Government ERP Systems: A Guide to Modernizing Operations

Local governments rely on Enterprise Resource Planning (ERP) systems to manage many of the functions that keep their organizations running. Finance, procurement, budgeting, human resources, payroll, and asset management all depend on these platforms to support day-to-day operations. While these systems are often considered "back office" technology, their performance has a direct impact on how effectively an agency can serve its community. Read More
Technology & Design

Public Sector Security: Best Practices for Modern Government

Cybersecurity has become one of the defining challenges facing government organizations today. As agencies continue to modernize constituent services, migrate to cloud platforms, and connect systems across departments, the technology landscape becomes more capable, but also more complex. Protecting that environment requires more than implementing security tools. It requires building security into the way systems are designed, managed, and maintained. Read More
Technology & Design

Why Modern 311 Platforms Are Transforming Non-Emergency Services

At Catalyst, we've found that the most successful 311 initiatives begin long before software is selected. Understanding how an organization operates today, where staff encounter challenges, and how residents interact with government provides the foundation for building a solution that delivers long-term value. Technology plays an important role, but it works best when it's supporting well-designed processes and clearly defined goals. Read More
Technology & Design

From Legacy Systems to Lasting Impact: Government Digital Transformation in Action

Digital transformation is not simply about leaving legacy systems behind. It's about building a stronger foundation for the future, one that enables governments to operate more effectively, serve their communities more efficiently, and create lasting impact for years to come. Read More
Technology & Design

The Thinking Behind Catalyst’s New Brand

"This isn't about becoming a different company. It's about better representing the one we've been building for more than three decades. Our new brand reflects where Catalyst is today, while staying true to the values that have been with us since day one. As we continue to grow, it's a brand we're proud to carry into the future." Read More
Technology & Design

Did You Know: Catalyst is a Certified HubSpot Partner

HubSpot for state and local grants and economic development teams — implemented by a partner that knows your world. Read More
Technology & Design

The Hidden Work Behind Successful Digital Government Services

Successful digital government services are built on much more than modern websites and user-friendly interfaces. Behind every seamless experience is a complex ecosystem of technology, processes, integrations, security requirements, and operational workflows that must work together reliably. Read More
Technology & Design

From Strategy to Systems: Making Government IT Initiatives Actually Work

Successful delivery starts with disciplined execution. One of the most effective approaches is co-design. Read More
Technology & Design

Setting a New Standard — the Future of Constituent Experience

Public sector and local governments aren’t granted exceptions when it comes to the public’s high expectations and standards for customer service. Yet, in many cases, there’s a significant gap between the experiences of private sector customers versus the ones they have as constituents of their local governments. At Catalyst, we’re committed to closing that gap. Read More
Technology & Design

Chatbots Are Quelling Constituent Concerns in Crisis

The COVID-19 pandemic has illuminated how self-service options like chatbots are a critical part of governments' emergency response. Read More
Technology & Design

Catalyst Dispels Myths about Low-Code Development

“Low-code development” is a phrase subject to several misconceptions. We took to mrc's "Cup of Joe" blog to dispel the myth that low-code solutions are innately simple and instead make the case that they can be elegant and complex. Read More